Shipping policy

Shipping Policy

Order Processing

After payment is confirmed, orders are normally processed and handed to YunExpress on the same business day or the next business day. Orders placed on weekends or public holidays begin processing on the next business day.

Estimated Delivery

Estimated transit time is 6–12 business days after YunExpress accepts the parcel. Business days exclude weekends and public holidays. Delivery estimates are not guarantees and may be affected by customs processing, remote destinations, weather, carrier disruptions, or other circumstances outside our reasonable control.

Tracking

When tracking is available, tracking information will be sent to the email address used for the order. Tracking updates may take time to appear after the parcel is handed to YunExpress.

Shipping Charges

Available shipping methods and any shipping charges are displayed at checkout before payment is completed.

Delays and Cancellations

We maintain a reasonable basis for the shipping timeframe presented to customers. If we learn that we cannot ship within the promised timeframe, we will notify you, provide a revised shipping date when available, and give you the choice to accept the delay or cancel the unshipped order for a prompt full refund.

Shipping Address

Please review your shipping address before placing an order. Contact us immediately if a correction is needed. We cannot guarantee an address change after the order has been processed or handed to the carrier. Additional carrier costs caused by an incorrect or incomplete address may be charged to the customer where permitted by law.

Customs, Duties, and Taxes

Orders may be subject to customs duties, import taxes, or local fees imposed by the destination. Unless these amounts are shown as collected at checkout, they are the customer's responsibility.

Lost, Damaged, or Incorrect Deliveries

If an order is lost, arrives damaged, or contains the wrong item, contact wengangzhang555@gmail.com or +86 137 5557 8321 with your order number so we can investigate and provide an appropriate remedy.

Local Consumer Rights

Nothing in this policy limits mandatory delivery, cancellation, refund, or consumer-protection rights under the law that applies to your purchase.